Maximise every agent hour
Increase agent productivity with predictive dialers, VoIP and omnichannel routing. Connect more conversations with less downtime — and coach your team in real time.
A complete contact-centre stack
Predictive dialer
Keep agents talking with smart pacing and answer-machine detection.
Omnichannel
Voice, SMS, WhatsApp and digital channels in one unified queue.
Real-time wallboards
Live visibility into queues, SLAs and agent performance.
Supervisor tools
Whisper, barge-in and monitor to coach agents on the fly.
Call recording
Quality, training and compliance recording for every call.
Skills-based routing
Send each caller to the right-skilled agent, first time.
Less idle time. More resolved calls.
Whether you run inbound support or outbound campaigns, MYITG keeps utilisation high and customers happy — with the local engineering support to tune it as you grow.
- Predictive, progressive & preview dialing
- Unified omnichannel inbox
- Live & historical analytics
- Scales from 5 to 500 seats
Headset-ready phones for agents
Pre-provisioned, configured and supported by MYITG — ready to deploy.
Scale your call centre with the right setup
Tell us your seat count and campaigns and we'll size a dialer + telephony stack that lifts talk-time — a free consultation, no obligation.
- A free 30-minute consultation with a Malaysian specialist
- A solution mapped to your team size and workflow
- Transparent local pricing — KL-based support, no overseas call centres
Turn idle time into talk time.
See a contact-centre demo tailored to your campaigns.