Connect agents to live calls, not dial tones
An AI-powered automated dialer that dials numbers in advance, ensuring your agents connect with live calls efficiently — cutting idle time and lifting talk-time per hour.
What is a predictive dialer — and why your agents are only half busy
Watch a manual outbound team for an hour and the maths is brutal: agents spend half their time listening to ringing, busy tones, voicemails and wrong numbers. The actual conversations — the only part that earns — happen in the gaps.
A predictive dialer flips that. It dials many numbers at once, filters out the no-answers and voicemails, and connects an agent only when a real person picks up. The dialer does the waiting; your team does the talking.
How a predictive dialer works
Load your campaigns and lists
Upload contact lists, set caller IDs and pacing, and assign agents to campaigns.
The dialer connects live answers
It auto-dials ahead of your agents and routes only answered, human calls to whoever is free.
Track agents, outcomes and recordings
Supervisors see live agent status, call outcomes and recordings, with dashboards and exports for reporting.
For a Malaysian call centre, a predictive dialer can double the conversations per agent per hour — more sales, surveys or collections from the same headcount — with the CRM links, recording and reporting a serious operation needs.
More conversations, less waiting
Predictive & progressive
Smart pacing dials ahead so agents always have a live call waiting.
Live dashboards
Real-time visibility into agent status, queues and campaign performance.
Call recording
Record for quality, training and compliance — searchable and secure.
CRM integration
Screen-pops and click-to-dial connect the dialer to your CRM.
Per-agent licensing
Scale seats up or down to match your campaign and headcount.
Supervisor tools
Whisper, barge-in and monitor calls to coach agents in real time.
Turn idle time into talk time
Manual dialing wastes hours every week. XPERT Dialer keeps agents talking by predicting availability and filtering out busy tones, voicemails and dead numbers automatically.
- Predictive, progressive & preview modes
- Answer-machine detection
- Real-time wallboards
- DNC & compliance controls
Subscribe to XPERT Dialer
Choose your seat count and subscribe online.
AI-powered predictive dialer that connects agents to live calls, cutting idle time and lifting talk-time per hour.
- Predictive & progressive modes
- Live agent dashboard
- Call recording
- CRM integration
- Per-agent licensing
XPERT Dialer questions
A predictive dialer is outbound calling software that dials many numbers at once, filters out no-answers, busy tones and voicemails, and connects an agent only when a real person picks up — so agents spend their time talking, not dialling.
By removing the dead time between calls. Instead of manually dialling and waiting through rings and voicemails, agents move from one live conversation straight to the next — often doubling the connected calls per hour from the same team.
Yes. Calls are recorded for quality and compliance, and the dialer links with your CRM so agents see customer context on screen and outcomes write back automatically.
It can be, with the right controls. We support caller-ID rules, do-not-call list handling and call-time settings so your campaigns run within Malaysian guidelines and your own compliance policy.
From a handful of agents to large multi-campaign call centres — the cloud platform scales with your headcount, so you add seats for a campaign and release them afterwards.
Live dashboards of agent status and campaign progress, plus call outcomes, talk-time, recordings and exportable reports — everything a supervisor needs to manage performance in real time and review it later.
Lift your agents' talk-time today.
See XPERT Dialer in action with a free guided demo.