Privacy Policy

This Privacy Policy explains how MYITG (MYITG Digital Sdn. Bhd.) collects, uses and protects your personal data, in line with the Malaysian Personal Data Protection Act 2010 (PDPA).

1. Information we collect

We collect information you provide — such as name, company, email, phone number and billing details — when you create an account, place an order, submit a form or contact us. We also collect technical data such as call and message metadata necessary to deliver our services.

2. How we use your data

We use your data to provide and support our services, process payments, communicate with you, comply with legal obligations and improve our offerings. We do not sell your personal data.

3. Communications data

As a communications provider, we process call and message records to route, deliver and bill your usage. This data is handled with strict confidentiality and retained only as long as necessary for service delivery, compliance and dispute resolution.

4. Sharing

We share data only with trusted service providers who help us operate (such as payment gateways and infrastructure partners), and where required by law or regulation. All partners are bound by confidentiality obligations.

5. Security

We apply technical and organisational measures to protect your data, including encryption in transit and access controls. While no system is perfectly secure, we work continuously to safeguard your information.

6. Your rights

Under the PDPA you may request access to, correction of, or limits on the processing of your personal data. To exercise these rights, contact our data protection team using the details below.

7. Retention

We retain personal data for as long as your account is active and as required to meet legal, accounting and regulatory obligations, after which it is securely deleted or anonymised.

Contact us

Questions about this policy? Email legal@myitg.com or write to MYITG, 212, Level 2, Block A, Kelana Business Centre, Lot 97, Jalan SS7/2, 47301 Kelana Jaya, Selangor, Malaysia.